Any good idea on how to share updates within support teams?

[Timios Kiechajas]

Hi. We are running a jira service desk project for a client and have 3 sub-teams handling it, one working in different location.

Each time the procedure or software changes, we need to communicate it to everyone in support, and we do - using emails, weekly meeting and emails, but something's always missing. Is there a possibility of posting something like change/ update log in JSD for the agents to see inside the application??

[Krzysztof Daukszewicz [CoreSoft Labs]]

Hello, we (CoreSoft Labs) happen to have an app for that :) You can set a separate news feed in your Jira Service Desk, for the support team only, and share the updates there.

Link:

https://marketplace.atlassian.com/apps/1220355/announcement-feeds-banners-and-alerts

[Timios Kiechajas]

Hi, thx - I'll give it a try. Is it like a blog? Because that may have limited use :)

[Krzysztof Daukszewicz [CoreSoft Labs]]

It's more a RSS or news feed, but with news based on Jira issues or individual announcements. Email me at support@coresoftlabs.com and I'll give you a quick tour :)