Aprovals from the mail

[Sofia Quintero]

A customer has problems to log in jira becouse of the VPN conection. Wich are the ways to allow him to approve from de notification mail?

[Angélica Luz · Accepted solution]

Hello Sofia,

Thank you for reaching out to Atlassian Community!

On Jira Service Desk Cloud, currently, it's not possible to approve/decline from the email notification. The approver must go to the agent view or customer portal in order to do that. 

There is a feature request suggesting the implementation of such ability:

• Allow approvals to work via email

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Sofia Quintero]

Thanks for answer, and in what´s about in Jira Server?

[Angélica Luz]

This feature is available for Service Desk Server version 3.12.x and above.

For more information, please check the release notes below:

• JIRA Service Desk 3.12.x release notes