Are there any ways to group customers?

[Brian Oconnell]

We would like to somehow group our (internal) customers by Departments for more useful reporting.

I could not find anything in the documentation relating to customer tiers or groups, adding a custom field, or anything else.

[Nic Brough -Adaptavist-]

We use organisations for that - https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-organization-to-a-service-desk-project/

[Brian Oconnell]

I guess not.