Automatic Jira Ticket created from JSM

[Stacey Fernandes]

I cannot figure out how to trigger a ticket in my Jira Software Project when a Bug is reported in our JSM instance.    is there a step by step guide that I can use to do this ?  

[Jose Lobo (Solutions Architect at Exalate)]

Hello @Stacey Fernandes ,
Thank you for posting in the community,

I'm Jose, from the Exalate team.

You can integrate Jira internally very easily through an Exalate connection. 

Here is the step by step process:

• Jira to Jira Integration: The Comprehensive Guide to Jira Sync in 2021 

Make sure you start on Step 1, and choose "Local connection" if both of your products live under the same URL

Let me know if this helps you, 🙂

Best regards,

Jose

[Jack Brickey]

You can do this OOTB using Automation. Here you will find documentation - automation-for-jira 

the basics...

1. create a rule in your JSM project
2. trigger - issue created
3. condition - what ever conditions that allow you to create the issue in the JSW project only when desired, e.g. Issuetype = bug
4. action - create issue in JSW project

[Przemysław Wysota]

I would suggest looking into Deviniti's Issue SYNC - Integration for Jira | Atlassian Marketplace.In case You would need any support with it - give me a shout at przemyslaw.wysota@deviniti.com. Looks like I am the PO for both this app and ITSM solutions. ;-)

[Bhanu]

Hi Stacey,

If the Jira Software Project is on the same instance as the JSM Instance, you can use multiple apps to do this for you. You can run a Post Function on the workflow of the bug issue type offered by Script Runner App.

Name of the Post Function: Script Post-Function[ScriptRunner] and then select

Clones an issue, and links

From here, you can select the Project, Issue type, Fields to copy and bunch of other stuff.

You can also achieve the same using other apps like Jira Suite Utilities using the post function Create a Linked Issue (JSU).

If the project is on a different instance, You can use Script Runner App's Script Listener to do it by Building a custom listener and use the JIRA REST capabilities to do it.