Automatically set approvers based on Active directory.

[vatsal dhar]

Now say in Active directory, I have an employee Ajay and his manager is Rohan. Now isn't it possible that when Ajay raises an internal ticket, using active directory it sets approver to Ajay automatically?

[Susan Hauth _Jira Queen_]

Hi vatsal,

We do something similar in our service desk, but we use the properties of the user.  We have a property "Manager" for our users which contains the AD/username of each staff's manager.  We then use a simple post function (add-on Jira Workflow Toolbox) that reads the property of the reporter and writes it's value into the Approver field for the issue. 

Works very well

Susan

[Enrico Skottnik]

Hi Susan,
how did you import this field "Manager" into a Jira profil of a user, via app?

[Susan Hauth _Jira Queen_]

Hi Enrico,

We manually create the user Property Manager and a value as part of the onboarding process for a new employee.

CHeers