Automation based on dates

[Javier_Garay]

Hi

I would like to know how could I create an automation rule in Jira Service Desk using some specific dates to set the ticket priority. I.e. If current day => 25 and current day < 5 then set priority to High. Other scenario could be if current month = April then set priority to Very High,

Do you think that this can be done with Automation in Jira SD?

Thanks!

[Anton Chemlev - Toolstrek -]

Hi,

In out-of-the-box JSD you can do the following:

1. Create new rule.

2. For WHEN choose "Issue created" trigger

3. For IF choose "issue matches" and insert JQL query, using startOfWeek or startOfMonth and endOfWeek/Month. 

4. For THEN choose "Edit issue" and update issue Priority field.

For more advanced queries, search for plugins which provide additional JQL functions, such as Jtricks or Scriptrunner. Also, with Scriptrunner you can write a very simple post-function to set Priority. 

Or you can try Automation for Jira plugin, with more advanced comparison featues.

[Javier_Garay]

Hi Anton,

I've create some rules using startOfMonth, but I will have to look further in order to match specific months such April or March. I will have a look to Automation for Jira plugin.

Thank you very much!