Automation for Jira - Only include issues that have changed since the last time this rule executed

[Harry Bob]

Hey guys,

I have a question around these checkboxes in Automation for Jira. I have them both checked for a rule I have. Id like some clarification around how it works

1. Only include issues that have changed since the last time this rule executed

2. Prevent duplicates by only adding this comment once to a particular issue.

My runs every morning. If the user has not responded in 2 days the rule posts a comment to remind them to respond. They have 5 days to respond or else it will close off automatically.

After day 2 a reiminder comment iss posted. Seeing as a comment has been posted does that mean the issue itself has CHANGED?

If the comment is recognised as a change will the comment be added again 2 days later when the rule is run even if option not to post duplicates is selected?

Thank you

[Petter Gonçalves · Accepted solution]

Hello @Harry Bob

Thank you for reaching out.

Considering the context you provided, this would be how the rules above will work:

It will not matter if you mark the "Only include issues that have changed since the last time this rule executed" option. Since the rule action (comment) will always update the issues in the JQL, this setting will never exclude any issues.

About the second option (Prevent duplicates by only adding this comment once to a particular issue), it will run a verification method to confirm if the comment was added before in the issue. Basically, if this option is marked, it will block the same comment to be added to the issue once again, independently of any changes performed in the issue previously.

Let us know if you have any questions.