Automation rules (jira servicedesk) aren't working

[Fabian van den Barselaar]

In a JIRA servicedesk I created a automation rule : Keep on top of SLAs.

The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user.

But it doesn't work.....

Do I need to configure something else?

[Paulo Hennig]

Hello Fabian,

This rule sends a notification for a user (or more), don't you have an IF between this rule (e.g If matches a specific priority) that could be impacting this ? Did you check any relevant entries on the log files that could be generating this behaviour ?