Automation rules/triggers are blocked by Security Level

[Mogens Hald Kristensen]

We have tried to set up Automation rules based on trigger: "Issue created". Problem is that because the incident is assigned a Security Level = Security Manager - the trigger doesn't work.

If we remove the Security Level it works fine.

Any idea how we can workaround this ?

[Thomas Deiler · Accepted solution]

Dear @Mogens Hald Kristensen ,

it could be the case, thea the automation rule is run as by a user that is not enabled for this security level.

Have a look at this page for details.

So long

Thomas