Hi, i’m trying to create an automation to expedite a task if it’s been sat in “waiting for support” for more than 60 min..
I have written one that works by using the schedule trigger however i notice that’s actually running on a set timer so every 60 min it runs and expedites those that are “waiting for support” so a ticket raised just 5 min ago will be expedited if it was raised 5 min before the schedule.
I will see if i can put a condidtion in to check creation time but any help would be appreciated
Try adding a condition of type JQL that looks like this...
Status = "Waiting for Support" and status was "Waiting for Support" BEFORE -1h
i think that is the correct syntax but please test the JQL to see if it yields what you want.
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