Automation works only a couple of times

[arir]

I have a very simple automation rule: when a linked issue is created, send email to reporter. Something weird happens, because it works only a couple of time and then just stops. There are no log entries in audit log, no error messages, nothing. Only thing which I have noticed is, that when publishing a change the rolling line stays circling over Rule succesfully published-icon. After that, when I recreate similar rule, it again works a couple of times and then stops. Any ideas?

[Manon Soubies-Camy · Accepted solution]

Hi @arir,

Can you check the rule's audit log? It will help us understand if you get an error or if just nothing happens.

Is it possible the rule is triggered by another one? If so, you need to check the "Allow rule trigger" option:

Hope this helps,

- Manon

[arir]

Here's my audit log. After the successful execution of the rule, I did some text changes in the email to be sent. No errors, no nothing.

[arir]

Oh, and this is not triggered by another rule.

[arir]

Some more info: if I create a linked issue into another project in Service Management -project, the rule is executed ONCE, If I create another linked issue, the rule is not executed anymore. If I link an existing issue in another project, the rule is executed every time. I found a workaround: I activated the rule in destination projects, so those projects react to linked issue creation, not Service Management -project. A bit confusing, but now it works like I wanted.