Hello
I have set up a custom rule under Automation when a new issue is created , and the user is a customer and the issue matches a number of request types , then alert these agents
The agents get the alert as an email but the email does not contain the issue details .
The email only mentions the new issue has been created and requires your attention.
I would like it to have the issue description in the email
Regards
Steve
Hi Steve,
Unfortunately there is no options for the OOB Automation to modify that email. There are add-ons that could help like JEMH, NOtifications for Jira, Automation for Jira.
There is a suggestion raised with Atlassian that you should vote and watch for:
https://jira.atlassian.com/browse/JSDSERVER-4466
Cheers,
Susan
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