Hi all,
Currently we have a service desk which our entire department uses. One of our teams usually take an incident raised to them through the service desk and convert it into a card in their Jira board which they then manage/resolve. This process actually takes away the reporting capabilites of tickets coming into that team in the service desk.
What's best practice here to let the team continue to work like this but keep the tickets in the overall Service Desk as resolved so we can reporting on the amount of tickets coming into that team?
