Can Agents make thier own Queues?

[Jyoti Verma]

Hi Experts

I can see only Admins have the option to create different queues - tickets views, is there any possibility Agents can create Queues of their own and is not visible to others?

Regards

Jyoti

[Alexey Matveev · Accepted solution]

Hello,

Only admins can create queues. It means that, if you want an agent to create a queue, the agent must be a project admin.

[Susan Hauth _Jira Queen_]

Hi,

Project Admins can also create queues if you don't want to give full admin rights

Susan

[Vishwas]

Hello @Jyoti Verma 

As for Jira Service desk roles are concerned Agents cannot create there own queues. Only Agents with with Admin privileges can create the queues.