Can I have a server or application email JIRA?

[Michael Sayers]

I am looking at the implications of having a server or application allow all users of an application or server, to email bugs to JIRA. I want to make sure I read "Admins can configure JIRA to receive and process emails. JIRA can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically."  at https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html correctly. That each person who submits a bug thru that application needs to be a JIRA user?

[Jonny Adams · Accepted solution]

@Michael Sayers Not only do they need to be a user with application access and the ability to login normally, they also must have the create issue permission. 

[Michael Sayers]

Does it matter if its an application to allow users of the application to submit bug reports directly to JIRA for the software portion?

[Jonny Adams]

Are you talking about an Atlassian Marketplace Add on? Some add ons will create a user which you could specify in the desired project and allow that "user" to create issues.

You might find this workaround useful.

[Michael Sayers]

No I am not talking about Altassian Marketplace. This workaround and another reference to emails from non-JIRA users made me believe there was a case where we would not need a JIRA user as a middle man between the user of an application and JIRA. Basically we develop web applications with JIRA as an issue tracker. We currently have an email distribution which is monitored. We have JIRA users review the emails and then send the emails to JIRA Core/Software . I was wondering without violating the license could we have a web application create a bug report and email it to JIRA Core/Software taking out the JIRA user from the process to submit a bug report.  

[Jonny Adams]

I believe you would be safe using Jira Rest API with your app. 

If you are using Jira Service Desk then you can configure it so that emails from anyone create support tickets which are essentially Jira issues.