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Can I just create new request from an email and send acknowledgment?

David Meyer
David Meyer
Contributor
July 21, 2020

We want to create a new request from an email, and send them an acknowledgement.

Does this have to Create a new Customer?

How do we have the ack/response NOT contain a link to our portal?

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Jack Brickey
Jack Brickey
Community Champion
July 21, 2020

Sending an email won’t create a customer if you have it set to “customers my team adds” but then the ticket would only be created if the customer already exists. While you can edit the email notification you cannot remove the link to the portal. 

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David Meyer
David Meyer
Contributor
July 21, 2020

Thanks.Can we create a custom email to send as an acknowledgement to not include the link?

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