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Can I restrict customers from creating a request type but still be able to see the tickets?

Giorgos Savva
Giorgos Savva
Contributor
February 9, 2021

Hello team,

Can I restrict customers from creating a request type but still be able to see the tickets of that request type?

 

Thank you in advance.

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Laurens Coppens
Laurens Coppens
Community Champion
February 9, 2021

Hi Giorgos,

 

You can hide the customer request type, that way they will still see the open tickets but are unable to create new ones.

 

Regards,

Laurens

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Giorgos Savva
Giorgos Savva
Contributor
February 9, 2021

Thank you Laurens! That was quick :)

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