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Can I turn off auto-watch for my Service Desk agents for tickets only?

Richard Saffell
Richard Saffell
Contributor
January 31, 2015

I want to use the auto-watch feature for JIRAs and issues, but I don't want to be automatically added to the watch list for every ticket I reply to in Service Desk.  Is there a way to do that?

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Sam Speight
Sam Speight June 6, 2016

Hi @Richard Saffell, did you ever find a solution to this? My agents are complaining of the same thing. They want to opt in to watching. Rather than it being the default.

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