Can JSD 3.9 run on a different version of Jira Core than 7.6?

[Maria Heij [Refined]]

Jira Service Desk 3.9 was recently release, but I would like to know if it can ever run on a lower version that Jira Core 7.6. For instance, if I have Jira 7.5, can I then install JSD 3.9 or is it only available for Jira 7.6. 

[Andy Heinzer · Accepted solution]

Hi Maria,

I am afraid not.  The version compatibility of JSD 3.9.0 is only compatible with Jira Server 7.6.0.   This matrix of compatible versions is listed on https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions

As such, in order to upgrade JSD, you would need to first upgrade Jira Core to 7.6.0 in order to install that specific version of JSD.

Regards,

Andy

[Maria Heij [Refined]]

Hi Andrew

Thanks for the reply, that matrix is exactly what I was hoping for. (And the fact that JSD 3.9 cannot run on a lower version that Jira 7.6 is also what I was hoping for.)

Thanks!

Best Regards, Maria Heij