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Can a Customers section in a service desk project be configured?

Mick Lovell
Mick Lovell
Contributor
February 11, 2020

There are 3 columns:  Name, Open requests, and Closed requests.  The jql when clicking on a count in the Closed request column returns something like 'reporter = <reporter name> AND NOT resolution = Unresolved AND project = <project key> AND "Customer Request Type" is not EMPTY'.  Is there a way to configure the search to use a custom field in place of reporter?

 

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