Can one Jira Service Desk request type be laid out a certain way?

[Jason Freeman]

We need a single request type to be laid out like this:

The first row (with "Sick Remaining," "Vacation Remaining," and "Comp Remaining") is for the employee's information only; these fields are read-only.

The fields in the second row are all related, the fields in the third row are all related, etc.

Also, how would the data in the issue look in the issue when the agents work on the issue?  Could it be presented similarly?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

THere are a couple of apps that can do that:

1. Proforma:  https://marketplace.atlassian.com/apps/1215833/proforma-forms-custom-fields-for-jira?hosting=cloud&tab=overview

2.  Extension for jira service desk: https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

Cheers

Susan

[Jason Freeman]

Hey, Susan.

I actually have the Extension add-on already.  Is there a name of the feature that will lay out the fields like this?  I haven't been able to find it yet.

Thanks again.

[Susan Hauth _Jira Queen_]

Hi Jason,

It's called Bundled fields:

https://deviniti.com/support/addon/server/extension/latest/bundled-fields/

It's in the Admin - Add-on - Extension for jira service desk section

Cheers

Susan

[Alexey Matveev]

Hello,

You can not change that much Jira UI. If you want to have your own UI, you could write your own application and use Jira Rest Api to update data in Jira.