Can one create duplicate issue types in Jira Service Desk Project?

[Esther Amunga]

Can one create duplicate issue types in Jira Service Desk Project to cater for 2 team with different workflows for the issue types: incident, service request, task, change requests etc

Can one add duplicate issue types similar to the default ones in Jira service project? Like have "Incident1" , "Service Request1" etc etc?

Maybe there is another way that I may not be aware of.

[Nic Brough -Adaptavist- · Accepted solution]

Yes, you can do that with Admin -> Issues -> Issue types to create them, then go to the issue type scheme to add the new ones to the project.  You'll need different names for them, but there's no problem having many issue types