Can service tickets be opened via email?

[bgrajower]

I want to give my users the ability to submit tickets to JSM by sending an email and not using the portal.

I saw documentation to that affect but I think it was directed to Jira on Prem systems and I am on the cloud.

[Alexander Bondarev]

Hi, @bgrajower !

Of course, it can on Standart plan.

Look throught the documentation for Receiving requests from an email address.

[bgrajower]

Fantastic!

Thanks

[Dirk Ronsmans]

Hi @bgrajower ,

that is certainly possible! for JSM you can use the Email Requests menu that you can find under your project settings.

If you are looking for some Cloud documentation about it, that can be found here!

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/