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Can we change the email address sent by service desks?

Richard Morgan
Contributor
February 25, 2021

Our organization uses several service desks. Despite using our own email addresses for sending issue requests, every time a user receives an email from the system it defaults to jira@...atlassian.net. Is there any way to change this so that the emails come from our domain?

1 answer

0 votes
Ajay _view26_
Community Champion
February 25, 2021

hI @Richard Morgan 

Customizing the email address to your domain should be straightforward. Refer to the video which I have created showing the key steps involved

https://youtu.be/qb-hFt__yMw

BR

Ajay

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