Can you create a Jira Service Desk report of the users with the top number of logged issues?

[Lindsay Czopur]

We want to track to see if we have repeat customers who are continually logging issues, to identify if there is additional training or support needed for that user/with that organization.  Is there a report or a query that I can create to see the reporter with a running total of issues?

[Brittany Wispell]

Hey @Lindsay Czopur

You can do an issue statistics on a Dashboard. See images below. Create a filter of whatever info you want to get. Example ALL Open tickets, or ALL Closed Tickets. Let me know if you need any clarification on anything! 

[Lindsay Czopur]

Thanks, @Brittany Wispell! Looks like we have a TON of reports though, so it makes the gadget really hard to display, although the data is exactly what I need. I was hoping to get this displayed cleanly in a report, but I'm not sure it's feasible.

[Brittany Wispell]

You can also split it off by organization maybe? Although you would have to create a filter for each organization to view their individual reporters. 

It might be something that you can take to a BI team if you have one and they could get you a report in some other form outside of the Jira system.

Maybe there is someone else in the community that will be able to give some guidance as well!