Can you create a team in Jira and use that team in Jira SD to auto assign ticket based on issue type

[Rob]

I am trying to create teams that can auto assigned tickets based on the  issue type selected by the customer

[Dave Theodore [Coyote Creek Consulting] · Accepted solution]

The "Component/s" field is intended for this purpose.  You can create Components with each having a Component Lead, and when the issue is created, and a Component selected, the issue will be assigned to that Component's lead (assuming you have it configured to do that and the lead has "create issue" permission in the Project.) 

If that isn't what you are after, you can use the Workflow for each Issue Type to do auto-assignment via the Post-Function. In this case, you'd use the "Update Issue Field" and set the Assignee. There are a variety of Marketplace Apps that add other Workflow functions that might be more flexible, as well.  

Hopefully that helps point you in the right direction.

[Rob]

Thanks Dave...but you are not able to assign this to a team or group...just a component lead...correct?

[Dave Theodore [Coyote Creek Consulting]]

Correct. The Jira paradigm is to have a single owner (assignee.) The JSD paradigm is to use queues and have incoming requests (typically) unassigned.  You can only have one assignee, though.  If the idea is to let a team know that something has come in, you can set up a Notification to spam a group. I'd advise trying to get people to check the queues, though. You might also want to have a "Queue Master" that makes sure things don't get dropped.

[Rob]

Yeah...looks like we will have to make non production queue masters.