Can you export/import JSD Customers?

[Cyril Philemon]

We are in the process of standing up a new Service Desk instance in cloud.
Is there a way to export/import the customers from server to cloud?

[Ismael Jimoh · Accepted solution]

Hi @Cyril Philemon 

Do you mean if you migrate a server backup to cloud? If yes, then this information will be carried over.

If however you mean just exporting users from Jira server and restoring then to Jira cloud, this is not possible OOTB to my knowledge.

Cheers.

[Cyril Philemon]

We are unfortunately not doing a migration but building out new SD projects.

My goal would be to export/import customers from Jira Server to Cloud so the customers did not have to recreate their accounts.

[Ismael Jimoh]

Hi @Cyril Philemon 

In this case, copy all customer emails per SD project into a file separated by commas.

Go to the customer page of the JIRA Service Desk cloud project and paste the copied string of emails to the Add customer function.

1. Copy all customer emails from SD server(per project, especially if each project is restricted)
2. Go to your project in JIRA Cloud.
3. Click customers in the left hand panel.
4. Click Add customer.
5. Paste list of customers separated by commas and a whitespace to the first field in the pop-up
6. Click add to invite all customers to register for an account.

The alternative to this would be using a CSV external system import to import dummy issues which then creates the customers in JIRA:

1. Create a CSV with summary and reporter fields only
2. Populate the file with a dummy summary and the email address of each of your reporters.
3. Perform an external system import with the CSV which will then create the users.
4. Revoke the user access right to confluence for all the imported users(Service Desk customers should not be licensed users so they normally are not a member of jira-software-users,... groups)
5. Go to your project and add the customers to the project manually.

These are the 2 workarounds that come to mind for me.

Let me know if you need any further clarifications.