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Change Default approver in Service Desk

Jeff Ullmann January 24, 2019

I'm having trouble finding the location that allows me to change the default approvers in the Service Desk plugin. 

1 answer

0 votes
Laurens Coppens
Community Champion
January 24, 2019

Jeff,

 

Here is some good documentation about how to setup approvals: https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html

 

Basically you choose a user or group custom field to use for the approval process in your workflow and then you can use that field as a hidden field in the customer request type and add a default value to it.

Hope this helps.

 

Regards,

Laurens

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