Jeff,
Here is some good documentation about how to setup approvals: https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html
Basically you choose a user or group custom field to use for the approval process in your workflow and then you can use that field as a hidden field in the customer request type and add a default value to it.
Hope this helps.
Regards,
Laurens
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