Change the search query in Customers view for "Open Requests" and "Closed Requests"

[Tomi]

In Jira Service Desk we have "Queues", "Customers" and "Reports" views.

In the "Customers" view we have a list of customers and number of "Open Requests" and "Closed Requests". When clicking the number of open requests ("2 open") we end up in a search page where we have this kind of search:

reporter in organizationMembers("Customer Name") AND resolution = Unresolved

If possible, we would like to change this search query to 

organizations in ("Customer Name") AND resolution = Unresolved

Can we make this change somewhere?

[Maximilien Borgeat]

up

[Gantner]

hi @Tomi 
Were you able to find a solution for this since we're looking for same solution? 

[Tomi]

No found solution, still looking for one.