Comment to client dont stop SLA (customer feedback)

After upgrade Jira Core to the version 8.6.1, my first SLA (response to client) dont stop when I comment to a client. This is a bug?

2 answers

0 votes

Answer accepted

After upgrade the app Atlassian Universal Plugin Manager and reindex the project the problem was fixed

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1 vote

Hi,

I assume you got jira service desk. Could you add a screenshot of your response to client SLA configuration ?

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Start
Item created

Paused
Status: waiting for approval
Status: pending

Stop
Comment: for customers
Resolution: Defined

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@elvir.dzeladin there is something wrong with my configuration?

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