Could not install the file jira-servicedesk-application-3.2.0.obr. Check that the file is valid.

[Diego Wilson]

Hello.

I want to install Jira Service Desk (previously I've install Jira Software 7.2 in the server ) but when I try to install it  by the Application Management appear this error . "Could not install the file jira-servicedesk-application-3.2.0.obr. Check that the file is valid." in the upload process.

I hope you can help me.

 '

Regards.

[Gonchik Tsymzhitov · Accepted solution]

I believe you are using the wrong file. If you are just looking to add it as an app you can download the correct file here https://marketplace.atlassian.com/apps/1213632/jira-service-management/version-history

This will download an .obr file which can be uploaded as an application.