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Customer access issues to Service Desk API

Tobias Rordorf
Tobias Rordorf
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April 30, 2021

Hi there

 

We have added a customer that has access to our service desk help center and can create tickets. Now the customer wants to create tickets through the Service Desk API but is facing Authorization issues and gets back a 401 on the API. 

 

Can anyone help out how this should work? 

 

Many thanks and Best Regards

Tobias 

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Joshua Sneed Contegix
Joshua Sneed Contegix
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April 30, 2021

Hi Tobias,

They will have to use a Cloud API token and will likely need to check out Developer API documentation. Cheers!

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