Customer notifications - different reply during working and oncall hours

[andrea]

Question for Jira Service Desk users.

Is there a way to create different replies when customer creates request and sends an email to our email channel, depending on the working hours?

I see that you can change or edit templates for already created notifications (customer invited, request created, approval required...). We would like to have different replies depending on the working hours (from 8 to 4 or 9 to 5) and then for emails received from 4/5pm to 8/9am next day.

Is that possible?

Thanks,

Andrea