Customer portal showing all Closed when Show open request is selected

[Daneige Gagnon]

Customers are seeing all Closed/Resolved tickets when selecting the OPEN Requests 

[Alexander Ling · Accepted solution]

Hello @Daneige Gagnon 

Even though they are in a resolved/closed status it doesn't mean that they have a resolution. Can you check if the issues that are still visible in the portal have a resolution? 

If you perform this JQL and get matches, you can know with high probability that something is not working as intended. These issues will still show in the portal even though they are in a closed/resolved status.

status in (closed,resolved) and resolution = unresolved

Best regards,

Alexander

[Daneige Gagnon]

Yes, thank you  

This did resolve the issue much appreciated.

Daneige 

[Alexander Ling]

Great to hear! Please mark my answer as solved so other people with similar problems can find this solution more easily. :-)

[CJ]

@Daneige Gagnon - Did you update the issues to have a 'Resolution' value and not 'unresolved', to fix this issue?

[Trisha J]

As an admin, where can i update the resolution for these closed requests, for old workflows?