Customer unable to see the requests that hey logged on the portal

[Juan du Toit]

Good Day,

I am trying to understand why a customer can't see all their tickets in the portal. This has never worked.

The permissions are correct: Create and brows permissions.

Request Types has not been changed or deleted. 

The reporter field is not hidden

Is this a bug in JSD?

We are running: Jira v7.3.6 and Service Desk v3.4.2

Kind regards,

Juan

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

Is there any default security scheme that you are using for the JIRA service desk?

And when you look at a JIRA issue that was created in service desk you can see the customer request type?

Susan

[Juan du Toit]

Hi Susan,

There are no security settings 

Request type is visible yes

The requests are created in the Portal and not JIRA

Do you think it's time to conact Atlassian Support?

Regards,

Juan

[Susan Hauth _Jira Queen_]

Hi Juan,

At this point I would say yes.

Susan

[Merlin Schart]

Hi,

could Atlassian Support resolve your issue?