Customise Email Notifications on Issue Creation

[Jason Corbett]

Currently, when a customer raises a new issue in JIRA Service Desk, the subject line of the notification email is 

[JIRA] (Reference ID) Issue Description

Is it possible to edit this email notification subject line to add in the Organisation also?

Thanks,

Jason

[Angélica Luz · Accepted solution]

Hello Jason,

Thanks for reaching out to Atlassian Community!

Customers notifications it’s possible to customize but some of the options are still very limited, one of them is the subject where currently we can add only the issue key, summary and portal name.

We have two feature requests suggesting the implementation of this ability:

• As a Jira Admin I'd like to change the default notification email subject line
• Allow additional customization of customer notification email's subject line

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

[Marijana Nikolic]

Hi Angélica,

Do you have any updates on this topic?

Thanks in advance.

Regards,

Marijana

[Angélica Luz]

Hello @Marijana Nikolic,

I believe that your question is related to the same one you posted here.

If there is anything else we can do to help, please post on the other thread.

Kind regards,
Angélica

[Marijana Nikolic]

Hi Angélica,

That's right, thank you very much.

Best,

Marijana