DKIM / SPF / DMARC Sending notifications from own domain

[Demian Hauptle]

I know this question has been asked a lot and I haven't found an answer that works for me yet. Maybe someone out there can assist?

I have added the following DNS entries in my domain for DKIM and SPF by following the configuration instructions in the link below:

https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

SPF:

DKIM:

But using the verification tool https://domain-check.atlassian.com/ I still get the following error:

• I am the organisation owner and administrator.
• I have claimed the domain

I have followed advice in the following posts:

• https://community.atlassian.com/t5/Jira-questions/Issue-with-DKIM-SPF-setup-JIRA-Cloud/qaq-p/1185551
• https://community.atlassian.com/t5/Jira-Service-Management/Change-the-from-email-address-to-the-Service-Desk-custom-address/qaq-p/1280895
• https://community.atlassian.com/t5/Jira-questions/JIRA-Cloud-emails-sent-as-our-company-domain-fail-to-pass-DMARC/qaq-p/939045

Any suggestions would be greatly appreciated.

Thanks!

[Angélica Luz]

Hello @Demian Hauptle,

Thank you for reaching out to Atlassian Community!

Checking the details of your domain on our tools and also external tools, it seems that what is causing the issue is the "+" sign before include:_spf.atlassian.net.

https://www.spf-record.com/

Please, edit the SPF records and remove the + sign. 

If you face any issues or have any other questions regarding this matter, please let us know.

Regards,
Angélica