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Deleted Users still show up as project leads--how to change to current user?

Owl DiBlassio
Contributor
April 13, 2020

Project leads are listed here:
secure/BrowseProjects.jspa

WHERE can you change the project lead???

 

Thank you!

1 answer

0 votes
Thomas B
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April 13, 2020

Hey @Owl DiBlassio  - go to the Project > Project Settings > Details and change the "Project lead" field to a different user. Hope this works for you!

Owl DiBlassio
Contributor
April 13, 2020

I do not see “Details”...

(I am Site Admin—do i need OrgAdmin?)

i should also mention, the project is a JIRA Service Desk, if that matters

so from Projects, I have to click on the triple dots (bread crumbs) on the right hand of the page, which takes me to 

/servicedesk/admin/CSD/request-types/group/27

on that page, there is no “Details” link

Thomas B
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April 13, 2020

The option should still be in the leftmost panel. You should see "Details, "People", "Summary"... "Request types ... ect. 

  • From Projects, click on the Service Desk Name
    • Now you should see your Queues, Customers, ect
  • There should be an option for "Project Settings". If you don't see this option, you probably have insufficient permissions

Since Jira Service Desk and other Atlassian products are so configurable with permissions, I cannot determine whether you have correct permissions. I suspect your site-admin role has "Jira Service Desk" as 'User Access' instead of 'Admin Access'. Please let me know if I can further assist. 

Owl DiBlassio
Contributor
April 13, 2020

The other Projects don't behave this way, and i'm able to see their Details...
it's a bug--the link literally goes to the wrong page--a support ticket has been entered--Thanks!

Thomas B
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April 14, 2020

Hey @Owl DiBlassio - are the other projects Service Desk Projects or Jira Projects? I think the issue may be permissions. You can add yourself to the permission scheme & groups that the scheme uses. It is possible that a permission scheme locks out admin users. Let me know if that works.

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