Disable email notifications in my Internal Service Desk

[Andreina Medina Yáquer]

Hi everyone! 

I want to disable email notifications in my Internal Service Desk since I receive an email every single time someone creates an issue. Any suggestions? 

Thanks in advance!

[Earl McCutcheon]

Hello @Andreina Medina Yáquer ,

Thanks for reaching out, and there are some email notifications you can control in your personal settings covered in this KB "Manage your Jira personal settings" Which include the ability to disable notifications on the default notifications you receive for issue activity when:

• You’re watching the issue
• You’re the reporter
• You're the assignee for the issue
• Someone mentions you

The above configurations would help out if you are the default assignee in the project or if you are being set as a watcher on these issues automatically by an add-on like ScriptRunner of Automation for Jira.

However the Notification you are getting on every issue created in the service desk project sounds like a notification scheme setting is at play, and you could look into updating the scheme to reduce the emails.

For an in depth break down on Jira Service Desk mail check out this KB as a referance point "Jira Service Desk notifications in-depth" , as covered in the documentation the internal user e-mail is going to stem from the projects internal mail handlers notification Scheme and from the sound of things the project has either you or a group you are a member of set on the create issue event in the notification scheme settings.   

By default the scheme can send notifications to:

• Current Assignee
• Reporter
• Current User
• Project Lead
• Component Lead
• Single User
• Group
• Project Role
• Single Email Address
• All Watchers
• User Custom Field Value
• Group Custom Field Value

And By Default the Scheme will be set to send notifications to the following on a create issue Event:

• Project Lead 
• Current Assignee
• Reporter
• All Watchers

An additional Default is that the create issue transition will fire a "Issue created" event, but the workflow could also be modified to fire a custom event , so I would recomend checking the workflow as the first step to see what event is being triggered on create, and then look at the notification scheme and remove yourself from the scheme where the event is triggered.

To change these setting it will need to be done for the entire project and required Admin permissions to configure, if you do not have admin reach out to your local admin to update the settings so that your account is no longer getting a notification on issue creation, but do be careful removing any groups as other users may still want to receive the notifications, so its a good idea to reach out to anyone that would be impacted and verify the desired outcome before changing the configurations.

Regards,
Earl