Does Jira Service Desk Cloud license include support?

[Luis Pedro Mendez]

Does Jira Service Desk Cloud license include technical support  or I have to pay an additional fee for it?

[Andy Heinzer · Accepted solution]

Jira Service Desk has support with it, it's just dependent upon your license level.    At the very least everyone, even free versions, or $10 starter licenses for Server at least have access to support here on our Community site.

A full list of our support offerings are listed here https://www.atlassian.com/licensing/purchase-licensing#softwaremaintenance-1

All users of Cloud products are at least in the Select support category right now if not some higher level they have subscribed to.

[Luis Pedro Mendez]

Thank you. Just a question, the $35,000 for Premier Support is one time, annual or monthly fee? 

[Andy Heinzer]

That premier support cost is annual.