Many of our tickets are created by email and there is an appropriate canned response for it. Does Jira allow for templates for responses to be created?
Atlassian Team members are employees working across the company in a wide variety of roles.
April 8, 2019 edited
Hello Teresa,
Thank you for getting in touch with Atlassian Community! Currently, Jira does not have the functionality for canned responses, it's possible only using add-ons. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-631 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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