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Does Jira allow templates to be used for responding to emails?

BSANSC2019
BSANSC2019
Contributor
April 5, 2019

Many of our tickets are created by email and there is an appropriate canned response for it.  Does Jira allow for templates for responses to be created?

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 8, 2019

Hello Teresa,

Thank you for getting in touch with Atlassian Community!
Currently, Jira does not have the functionality for canned responses, it's possible only using add-ons. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-631
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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