Does not allow reopen closed request even though it is intended in the workflow

[Arnis Riškovs]

Request status is Closed, but necessary reopen request. Thi possibility is provided in the workflow scheme, but after click on Closed I get message "You don't have permission to transition this issue".
The message is for both roles - administrator and lead.
How I can resolve problem?

[Moses Thomas]

@Arnis Riškovs   So the JIRA admin needs to  give you permission i.e  add you to  the role/group etc   for there is a  condition  added to this  transition in the workflow.