Due Date and Priority for workflows created via email?

[Gopal Shah]

We have a Jira email address established to generate tasks - in other words people in our organization email this to create a new workflow.

While this works really well, parameters like Due Date and Priority aren't set. Is there any way to achieve this? For example is there some syntax in the title/body of the email that would designate a request as high priority?

Thank you.

[Meg Holbrook]

Hi @Gopal Shah  - you would have to achieve this with automation within JIRA. As far as I am aware, there is no way to designate due date and priority based on the email itself. 

You may want to explore JIRA Email Handler or Automation for JIRA add ons to facilitate this.