Se você está tentando adicionar usuários do Jira Software como observadores, consulte - https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html
Se você estiver tentando adicionar clientes como observadores, eles serão adicionados como Participantes.
o acima foi traduzido usando o Google para que meu applogizes se não faz sentido.
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