How can users email issues to my Service Desk?
Not directly:
- https://blogs.atlassian.com/2013/11/inside-jira-service-desk-queues/
Once created the standard association mechanism can be used:
- https://answers.atlassian.com/questions/232501/how-does-email-handler-update-correct-jira-service-desk-tickets
Initiating tickets in Service Desk projects has been tested with JEMH:
- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Integrate+JEMH+with+JIRA+Service+Desk
Follow the issue @ https://jira.atlassian.com/browse/JSD-38
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