E-mails sent from gmail do not show on Service Desk

[Dejan Kocic]

Hi,

We have setup Service Desk and open the standard e-mail channel with Jira mail set. Everything works fine, except that e-mails sent from GMail account do not show. What can be the problem?

[Jack Brickey]

Hi @Dejan Kocic ,

I realize this is an old post and I'm betting this has since been resolved. However I thought I would answer in case others happen upon this post.

Generally what I start with is looking at the email logs under project settings then email requests and click on the link for view logs. You should see a failure message that may give a clue as to what's going on. A good example of that is the email is coming from a user that does not have access to the project i.e. they have not been defined as a customer.