Email notifications are not sending, we get notifications we are hitting our daily limit

[Bill]

We are running Jira Service Desk (Cloud) and recently deployed it for remote users with VPN issues. We are not receiving email notifications when users create tickets, and the dashboard reports that we have hit our daily cap of emails. 

This started on Friday, when we we performed a bulk import of our VPN users. If the system generated emails to all of them, I can see us hitting that limit, but this behavior hasn't stopped since then.

I believe the daily cap is 100, but I don't believe that were getting there, based on the number of tickets being generated.

As a troubleshooting step, I switched us from the free version to the seven day trial of standard, and we're still not sending emails.

I know that our agent emails are correct, as we were getting emails previously. 

I tried finding email logging information, but was unable to.

Thank you in advance!

[Angélica Luz]

Hello Marshall,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they already removed the notification limit for your site.

If there is anything else we can help you with, please let us know.

Regards,
Angélica