Encoding problem of special character Jira service desk

[valerian Baillet]

Hi,

I have a lot of problem with special characters on my service desk instance.

All the characters aren't good when I have the research in confluence and also on the service desk portal. The problem is that customers can see this error.

For information, I have JSD 3.15.1 and Confluence 6.12.0 in french langage by default.

I give you also some screenshots.

Somebody have any suggestions or answer to solve this problem ?

Thank for your help,

[Scott Theus]

@valerian Baillet, I believe this is a known bug. You can review the issue here: 

https://jira.atlassian.com/browse/JSDSERVER-5839

I suggest adding your vote to it and watching the issue for updates.

Hope this helps,

-Scott