I am new to Jira and looking for a little bit of help.
Trying to make a gadget filter for dashboard that will show all issues which have repeat customers. A use case would be someone opening tickets 3 or 4 times for poor internet performance.
In essence, a list of repeated customers for the dashboard as a quick view of people that may need more attention.
Been playing around with JQL but I haven't found anything that would be a variable for "repeating". If anyone has a solution or help, please let me know.
You can define a custom field with types and whenever you receive a ticket assign the type manually or create automation rule to update it automatically with keywords selection
Now you can get the reheating tickets by using that custom field in jql.
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