Force customers to leave a comment when they rate under 5 stars in satisfaction survey

[gfernandez]

Is there any way to force customers to leave a comment when they rate under 5 stars in  customer satisfaction survey? 

[Sachin]

Hello @gfernandez , there is no way to force this on native customer satisfaction survey in Jira Service Desk. However, you can look for some of the third-party addons like Actions for Jira Service Desk  to extend your customer surveys.

[gfernandez]

Thanks Sachin. Do you know if this addon is able to force customers to leave a message when they rate under 5 stars?

Thanks in advance.